Information
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Frequently asked questions
What is the single most important thing to know about 312 Event Rentals?
The most important thing to know about 312 Event Rentals is that we specialize in providing affordable and quality chairs, tables, and tents for a wide variety of events.
What types of events does 312 Event Rentals specialize in?
We specialize in all types of family and friend gatherings, corporate events, party events and more.
What makes 312 Event Rentals stand out from other event rental companies in Chicago, besides affordable equipment?
Our company is known for reliability, quality, and excellent customer service!
What kind of feeling or atmosphere do you want visitors to experience when they land on the 312 Event Rentals homepage?
Customers will experience warm and inviting visuals that reflect festive, well-organized events. A focus on customer service experience shows that we care about making events smooth and memorable.
IS A DEPOSIT REQUIRED?
Yes! A 50% deposit is required to reserve your booking but goes towards the total rental cost of the party event.
If you choose to cancel your booking for any reason, you will forfeit your 50% deposit. Please keep in mind that we take all bookings times slots seriously and that canceling a reservation may take away the opportunity for someone else. You can change your event to another day (1 future day allow) if the day and time is available.
WHEN IS PAYMENT DUE?
Payment is due at the time of delivery.
We do not unload any equipment until payment is paid in full.
BOOKING REQUIREMENTS?
Booking in advance is essential to having a peace of mind. You get all of your preferred rental equipment, time slot, and date before others book it up. We recommend booking at least 1 or 2 months before your event.
The perks of booking in advance:
Time to prepare
Special offers or Early bird discounts
Avoid disappointment
Better availability and choice
HOW LONG IS A RENTAL?
A customer rental term is up to 6 hours, anything over is $20 per hour charge - NO EXCEPTIONS.
All set-up and break downs are done by the company unless there is a drop off on the day before the event or upon the customer's request. There will still be a haul fee (this is different from the delivery fee) which is an additional charge from the set-up and break down price. This charge is usually group together within the set-up and break down price.
Delivery Fee:
Our delivery fee is based on your location. There is no charge for local bookings. This fee is different from the set up and break down price.
If you have further questions, please contact us at (312) 620-2476 or email us at info@312eventrentals.com.
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